At MuscleTherapy.store, we are committed to providing our customers with high-quality products and an exceptional shopping experience. We understand that sometimes you may need to return or exchange a product, and we want to make the process as smooth as possible. Please review our return policy below for information on returns, exchanges, and refunds:
1. Eligibility for Returns:
- You may request a return or exchange within 30 days from the date of purchase.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.
- Some products, such as personalized items or those marked as non-returnable, may not be eligible for returns. Please check the product description for specific return eligibility.
2. How to Initiate a Return or Exchange:
- To initiate a return or exchange, please contact our customer support team at firstname.lastname@example.org within the 30-day return window.
- Provide your order number, a detailed explanation of the reason for the return or exchange, and any relevant photos if the product is damaged or defective.
3. Return Shipping:
- You are responsible for the cost of return shipping unless the product is damaged, or defective, or the return is a result of our error.
- We recommend using a trackable shipping method and retaining the tracking information for your records.
4. Inspection and Approval:
- Once we receive your return, our team will inspect the product to ensure it meets our return policy criteria.
- If the return is approved, we will process your refund or exchange as requested.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 2-4 for the refund to be processed and reflected in your account, depending on your payment provider.
- If you request an exchange for a product of equal or lesser value, we will ship the replacement item after receiving the original product and completing the inspection.
- If the replacement item is of higher value, you will be responsible for the price difference.
7. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately.
- We will arrange for a return label and a replacement product or a refund, depending on your preference.
- If you wish to cancel an order before it has been shipped, please contact us as soon as possible.
- Once an order has been shipped, it is subject to our return policy.
9. Contact Information:
- For all return-related inquiries or to initiate a return, please contact our customer support team at email@example.com
MuscleTherapy.store reserves the right to amend this return policy at any time. We recommend reviewing this policy periodically for any updates. Your satisfaction is important to us, and we strive to make your shopping experience with us as enjoyable as possible.
Thank you for shopping at MuscleTherapy.store! We appreciate your business and look forward to serving you again in the future.